Magnussen's Toyota of Palo Alto

Courtney Martin 2 months ago

Thank you to Ruben for making our car buying experience a positive one! Ruben was patient, personable, and kind throughout the process from test driving to helping us get the car set up once we bought it. I would highly recommend him to anyone who is looking to buy a Toyota!

Pranav B 3 months ago

I don't usually leave reviews, but my experience at Magnussen's Toyota of Palo Alto was so good that I felt it was worth sharing. Erick Martinez from sales was amazing to work with. From the moment I walked in, he was friendly, patient, and genuinely focused on helping me find the right car rather than just making a sale. What really stood out was that he stayed well past working hours to make sure everything was taken care of and even took the time to walk me through all the features of the car before I left. I've been to several dealerships before, and this was honestly one of the most pleasant and stress-free experiences I've had. I also want to give a shoutout to Syad, the manager. He was straightforward, transparent, and easy to work with throughout the negotiation process. There were no hidden fees, surprise add-ons, or pressure tactics just honest conversations and fair pricing. That level of transparency is rare and very much appreciated. A big thank you to both Erick and Syad for making the car-buying process so smooth. If you're looking for a Toyota and want to work with people who genuinely care about their customers, I highly recommend Magnussen's Toyota of Palo Alto

Mark Schopmeyer 4 months ago

I don't say this lightly: avoid this place for service. After nearly 15 years as a customer, I paid $4-5k to fully replace a leaking sunroof on my Sienna. Not a repair -- a full replacement. Two and a half years later, it's leaking again in the exact same spot. When I called, they refused to inspect it / look at the issue without charging me. Service manager Jon Hausler told me "a lot can happen in 2.5 years" and "why do you expect free service." As a business owner myself, this is insanity unless you don't stand by your work. A sunroof shouldn't fail again in 2.5 years after a full replacement. Looking at your own work costs you minimal, esp to 15 years of coming here. That's not a customer asking for a handout -- that's basic accountability for work you performed. They lost a 15-year customer over a free inspection. That tells you everything about how they value your business once they have your money. Go somewhere that stands behind their work.

Miriam V Singh 5 months ago

I had such an easy and enjoyable experience at Toyota of Palo Alto. Erick is a genuinely kind person who truly cares about his customers. He really listened to my needs and my budget, and went above and beyond anything I’ve ever experienced at a dealership. I had been shopping around for a week all over the Bay Area, and honestly, I was starting to feel disappointed. The process didn’t feel pleasant anywhere else, and I didn’t meet anyone who made me feel like they truly cared—until I came here. From the moment I arrived, Erick made it easy to feel confident that I was in good hands. The entire experience was smooth, transparent, and stress-free. I highly recommend buying a car here. Their prices are very reasonable, and it’s clear they genuinely want to make their customers happy.

David Gutierrez 6 months ago

Extremely sloppy and incompetent work performed by the service department at Magnussen Toyota of Palo Alto. I brought in my virtually brand new Tacoma for its complimentary 10,000-mile service under ToyotaCare. Upon pickup, I noticed a strong burning oil smell and saw white smoke coming from the engine bay. I pulled over immediately and discovered oil splattered throughout the entire engine compartment. The technician had failed to reinstall the oil cap. I returned to the dealership right away, but because it was closing time (they took 8 hours to complete an oil change), no one was able to fix the issue. There was no service manager available to explain how such a careless mistake happened, and I was forced to leave my vehicle and take a loaner home. This was not a minor oversight-had I not noticed it shortly after leaving, this could have caused serious engine damage or even a fire. If this is the level of attention to detail they give a routine service on a brand new vehicle, I would strongly caution anyone against trusting them with their car. I saw another review describe how they forgot to tighten his lug nuts and his wheel fell off while driving. That checks out. On to